Hello once again! If you’re considering implementing a Warehouse Management System (WMS), one of your biggest concerns is likely the training and support you’ll receive during and after the implementation. After all, a WMS is a significant investment in both time and resources. But worry not, you’re in the right place to discover what kind of training and support you can expect as you embark on this exciting journey.
Initial Training: The Foundation
The first step in any WMS implementation is initial training. This is a crucial period where you and your team will learn the ins and outs of the system. Initial training usually includes in-person or virtual sessions led by experts from the WMS provider. Here, you’ll learn everything from basic system navigation to more advanced functionalities. Depending on the complexity of the system and your team’s needs, this training can last from a few weeks to several months. It’s not just about learning the buttons; it’s about understanding how the system can transform your operations.
Manuals and Documentation: The Reference Library
In addition to in-person training, most WMS providers offer detailed manuals and online documentation. These resources are invaluable for self-directed learning and as a quick reference for resolving questions or issues. Imagine having a complete library of resources at your disposal, available 24/7. That’s what these manuals and documents offer.
Technical Support: The Lifeline
Once the system is up and running, ongoing technical support becomes a vital element. Most WMS providers offer continuous technical support to help resolve any issues that may arise. This can include phone support, live chat, and email assistance. Some providers even offer 24/7 technical support, ensuring you get the help you need, exactly when you need it.
Updates and Maintenance: The Evolving System
Updates and maintenance are another area where you’ll receive support. WMS providers regularly release updates to improve functionality and fix bugs. These updates are usually accompanied by release notes and additional documentation to help you understand the changes.
Ongoing Training and Webinars: The Learning Curve
The world of logistics and warehouse management is constantly evolving, and keeping up with the latest trends and technologies is crucial. Many WMS providers offer ongoing training through webinars, online courses, and workshops. These additional resources allow you to dive deeper into specific aspects of the system and learn about new functionalities and best practices.
Online Forums and Communities: The Extended Team
Another invaluable source of support is online forums and communities. These spaces allow you to interact with other system users, ask questions, share tips and tricks, and learn from others’ experiences. It’s like having an extended team of experts at your disposal, willing to help and share their knowledge.
Consultancy and Custom Services: The Tailored Experience
Some WMS providers also offer consultancy and customization services to help you get the most out of your system. This can include adapting certain functionalities to meet your business’s specific needs or even developing new custom features. If you have very specific or complex requirements, these services can be a godsend.
Multilingual Support: The Global Reach
If your company operates in multiple countries or regions, multilingual support can be a crucial factor. Many WMS providers offer support in multiple languages, ensuring that your team, no matter where they are located, has access to the support and training they need.
Evaluations and Feedback: The Continuous Improvement
Finally, a good WMS provider will value your feedback and use it to improve the system. This can include customer satisfaction surveys, periodic evaluations, and direct feedback channels. Your experience and opinions can help shape the future of the system, benefiting both you and other users.
In summary, training and support are fundamental aspects of any WMS implementation. From initial training and documentation to ongoing technical support and additional training, there’s a wide range of resources available to ensure your WMS experience is as smooth and beneficial as possible.
If you’re in the process of implementing a WMS and are concerned about training and support, VGS Software is here to help. Our Copernico WMS comes with a wide range of training and support options designed to make your life easier. Ready to take your warehouse management to the next level? Contact us today to find out how we can assist you!